FREQUENTLY ASKED QUESTIONS

1. How can I place my order?

3 Easy Steps to Place order at HAG Store: Shop -> Checkout -> Submit. Click here for more info: https://hag-store.com/how-to-buy/

Sign Up (Optional), then Login and Fill in Personal information
Choose your products & check product information
Add to your shopping cart
Choose your payment type
Receive order confirmation in your email.

2. How do I track my order?

Simply click on and enter your tracking code to trace your parcel. Delivery time to East Malaysia is normally within 1 – 5 working days, West Malaysia takes around 3 – 7 working days.

3. When will I receive my order?

Upon payment, you will receive your goods within 1-10 business days (Domestic) / 1-14 business days (International).

4. Are all the products available?

All products are ready stock.

5. How do I return my goods?

Check validity of return.
Fill in online return form.
Courier it to us at “30-2, 2nd Floor, Beverly Hills Plaza, Jln Bundusan, Penampang, 88300 Kota Kinabalu, Sabah.”
Goods will be return by 1 on 1 basis upon receiving the damaged goods.
For more info, please refer to our Refund Policy.

6. How do you charge on shipping and delivery charges?

Please refer to the link below for more accurate calculation: https://hag-store.com/shippingrates

7. Do you do wholesale trading?

Yes, we do accept wholesale trading with Minimum of Order (MOQ). Email us at hagstore@gmail.com for more info.

8. What methods of payment do we accept? / What are your payment options?

To bring you the best online shopping experience, we offer multiple payment methods:

Credit/ Debit Card (Mastercard)
Maybank2u
Online Transfer

9. Can I pay online safely?

Secure ordering. Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks. You may refer to our Privacy Policy for more information.

10. How to reach us?

Customer service representatives are available from Monday to Sunday 9:00am to 9:00pm (GMT+8) to take your order and answer questions. We are glad to assist you!

Send your queries to us at:

Customer Service Hotline : 1700 81 5555
Facebook Messenger : https://www.facebook.com/hagstore/
Website : https://www.hag-store.com/a/contact-form
Email : hagstore@gmail.com
Whatsapp / WeChat : +6 010 200 1555