Typically a Mystery Shopper is engaged to assess the staff and check that that level of service delivered is satisfactory to the customer. After careful consideration, we have decided that our beloved customers (that’s you!) are the most ideal people to assist us in this programme. Quality service is crucial to have a pleasant in-shop experience and so we highly appreciate your participation, should you choose to accept.

Who Can Become A Mystery Shopper?

All customers of HAG Store Sdn. Bhd. who frequent our retail branches

Not a family member of an existing HAG Staff ​

Malaysians 25 years old and above (Management reserves the right, in its sole discretion, to the final decision for programme participation) ​

Why Become A Mystery Shopper?

Get Rewarded

Upon verifying the results of your visit, you will receive HAG voucher!

Improved Customer Service

Continue to experience excellent products & services provided by HAG Store Sdn. Bhd.

Interested? If you meet the above requirements, please visit our Mystery Shopper application page.

Should you require any further clarification, please contact the Marketing Department at 014 833 1555.