HAG Store aims to deliver the product to your doorstep in the shortest possible time and uses only trusted carriers in the business to ensure your orders arrive on time and excellent condition. We take full responsibility for each parcel we send out with guaranteed safe arrival. Should a parcel arrive damaged during shipping, you may opt for a replacement product or a refund. We have a 14-days return policy; please reach out to us for more information.

Should your parcel not arrive, do let us know so that we may check with the courier service provider. For more information please see our Returns page and Warranty Policy page.

    • For orders less than 0.5kg, we charge a delivery fee of RM5.
    • For orders between 0.5kg – 1.0kg, we charge a delivery fee of RM8.
    • For every subsequent 0.5kg, there is additional RM5 charge.
    • Enjoy FREE SHIPPING for selected items.
    • We keep you informed: Once your order is ready for shipping, we will contact you to share your tracking number and courier provider. You may track your parcel via

Estimated Delivery Time:

Your orders are sent via Poslaju and you may receive your order in 2 – 4 working days (within Malaysia). Kindly refer to the chart below for parcel dispatch schedule:

HAG Store Operating Hours Orders before 11am Orders after 11am
Mon – Fri 9am – 5pm Parcel send out on the same day Parcel send out on the next day
Saturday 9am – 12pm Parcel send out on the same day Parcel send out on Monday