1. Introduction

Please read these Terms and Conditions carefully before using <https://hag-store.com> as operated by HAG Store Sdn. Bhd. Using this Website indicates that you accept these terms and conditions together with our Privacy Policy and all applicable laws and regulations regardless of whether or not you choose to register with us. If you do not agree to these terms, kindly do not engage with our website. We will do our best to create a place where you can explore and shop for all your favourite things in a safe and secure environment.

2. Interpretation

In these Terms of Service, “we” refers to HAG Store Sdn. Bhd. (“us” and “our” will be construed accordingly); and “you” refers to our user, customer or potential customer for products (“your” will be construed accordingly).

3. Delivery Charges

You may add the items to the cart and our system will automatically generate a delivery rate for your reference. Goods will be sent to the address given by you in your order and stated in the Order Confirmation.

4. Pricing Information

While HAG Store strives to provide accurate product and pricing information, pricing or typographical errors may occur. If we discover an error in the price of goods you have already ordered, we will inform you as soon as possible and ask that you reconfirm your order at the correct price, whilst also giving you the option to cancel it. Prices and availability are subject to change without notice.

5. Account Registration and Obligation

If you wish to purchase any products made available through our website (“Purchase”), you may be asked to supply certain information relevant to your Purchase including name, address, and contact details. You are also responsible for maintaining the confidentiality of your account Login and Password and you agree to accept responsibility for all activities that occur under Your Account. HAG Store Sdn. Bhd. shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

6. Risk and Ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the letter of: (a) Delivery of the products; and (b) Receipt by us of full payment of all sums due in respect of the products (including delivery charges).

7. After-Sale Service

Questions, comments or requests regarding these terms and conditions or our Products should be addressed to [email protected].

8. Product Warranty

Kindly refer to the specification of each product for the terms of the warranty. We recommend that you keep your original product packaging if possible for any warranty claims. In the unlikely event that you need to claim for warranty and you do not have the original packaging, you will bear the responsibility for safely packaging the product for transport and HAG Store accepts no liability for any damage that may occur in transit.

9. Data Protection

HAG Store Sdn. Bhd. will never make your personal details available to other companies for marketing purposes. We will keep a record of your details with the intention of sending your order or sending any promotional offers only. Kindly refer to our Privacy Policy page for more information. Information entered into our registration forms may be collected and stored so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed, etc. 

10. Payment and Credit/Debit Card Details

All credit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, your order will not be accepted and HAG Store will not be liable for any delay or non-delivery.

You agree, understand and confirm that the credit card details provided by you for availing of services on HAG Store Sdn. Bhd. will be correct and accurate and you shall not use a credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. Your credit card information never reaches HAG Store Sdn. Bhd., we just get pass, hold or fail message from our payment gateways. The said information will not be utilized and shared by our payment gateways or HAG Store with any of the third parties unless required for fraud verification or by law, regulation or court order. HAG Store will not be liable for any credit card fraud.

11. Disclaimer

While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice.

12. Changes to Terms & Conditions

We reserve the right to change these Terms of Service from time to time without providing any notice.